Privacy Policy

This is the website of www.forceshomes.co.uk. Data Controller Jo Brown who can be reached at jobrown@forceshomes.co.uk our telephone number is 01748 821118.

Changes to the Privacy Policy and Your Duty to Inform Us of Changes

We may need to update this Policy at any time and without notice please check back on our website from time to time to check for any changes.

This Policy was last updated on 19 December 2022.

It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.

Our Purpose

This Privacy Policy aims to give you information on how Forces Homes collects and processes your personal data through your use of this website, including any data you may provide through the website when you submit an enquiry or application form or information which you email or post to us. This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Policy together with any other privacy notice on our website from time to time so that you are fully aware of how and why we are using your data.

The only information we collect is what you voluntarily submit when you request more information or provide us with during telephone conversations. We only request information that is required for the purpose of processing your enquiry or providing our services to you in regard to your contract.

Enquiry Information Storage, Usage & Sharing

When submitting an enquiry, you are giving consent for your information to be stored within our database and also our mailing system Mailchimp.

That information remains in our database for the purpose of contacting you to discuss our services and for the delivery of marketing material either by telephone, direct mail or email. If you do not wish to be contacted you can unsubscribe from automated mail by clicking unsubscribe and if you do not wish us to contact you via email or telephone please let us know by either telling the person calling you that you no longer wish to be contacted or responding to the email asking us not to contact you. Your file will be archived and removed after 10 years unless you request that we do so earlier.

Application Forms, Storage, Usage & Sharing

When submitting an application form you are consenting to your data to be stored in our database and for the information supplied to be shared with 3rd parties relative to providing the information and or services you have requested from us including associate mortgage advisors, solicitors and anyone else requiring the information to comply with laws such as money laundering. Hard copies of the Application form are also stored as filed hard copies, these are destroyed/deleted after 7 years at the same time as the electronic records.

Client Documentation

We require from clients documents which are required for the process of applying for a mortgage, making an offer on a property, conveyancing and for money laundering purposes for ourselves, agents, mortgage advisors, solicitors and from time to time anyone else who may legally require the documentation for lawful compliance. Hard copies of original documents are returned to the client on completion or earlier if requested by the associate mortgage advisor. Retained documents are stored as filed hard copies and as electronic copies, these are destroyed/deleted after 7 years.

If you Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel the service you have with us but we will notify you if this is the case at the time.

Cookies

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Forms related cookies - When you submit data to through a form such as our Free Info Pack page or How much can I borrow form cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

If you have reached us through our Facebook or Instagram advertising cookies will be set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

If you are still looking for more information then you can contact us via email at enquiries@forceshomes.co.uk